FAQs
General Questions
What is Otherside Allied Health?
Otherside Allied Health provides therapy services including Occupational Therapy, Speech Pathology, Physiotherapy, and (soon) Dietetics. We support individuals of all ages to build skills, confidence, and independence.
Who can access your services?
Anyone can access our services — children, teens, adults, families, support coordinators, and community
organisations.
We accept NDIS (Self-Managed & Plan-Managed) and private clients.
Do I need an NDIS plan to use your services?
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Are you registered with the NDIS?
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What locations do you service?
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Services & Therapy
What services do you provide?
We offer:
- Occupational Therapy (OT)
- Speech Pathology
- Physiotherapy
- Dietetics (coming soon)
Do you offer home visits?
Yes. Most of our services are mobile and delivered at home, school, or in the community.
Do you offer Telehealth?
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How long are therapy sessions?
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How often will I have therapy?
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Referrals & Bookings
How do I make a referral?
You can refer through:
- Our online referral form
- Phone
- Your support coordinator
We accept self-referrals.
Do you have a waitlist?
What happens after I make a referral?
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Can I choose my therapist?
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Funding & Payment
What funding types do you accept?
We accept:
- NDIS (Self-Managed & Plan-Managed)
- Private-Pay
- Third-party organisations
- Schools/Community Programs
How do I pay for my sessions?
Plan-managed participants are invoiced through their Plan Manager. Self-managed participants may pay by card, bank transfer, or invoice.
Do you charge travel fees?
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Will I receive progress reports?
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Appointments & Cancellations
What if I need to cancel or reschedule?
Please give notice as early as possible.
Cancellations made within 7 days may incur a fee based on NDIS guidelines.
What if the therapist cancels?
If your therapist is unavailable, we will reschedule or arrange an alternative clinician.
Do you remind clients about upcoming appointments?
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Other Questions
Can you work with my Support Coordinator or school?
Do you provide reports for NDIS reviews?
Yes. We can provide progress reports, functional assessments, and supporting documents as needed.
What age groups do you support?
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How do I contact you if I have more questions?
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